RETURNS & EXCHANGES
We accept exchange as long as the item purchased is not worn, not washed, not changed or damaged in any way.
Exchanges must be done within a 20 days window for international buyer and 14 days window for domestic buyer.
Postage in the event of a return is to be bear by the buyer.
All clearance items are not refundable.
Exchange should be sent to the following address along with proof of purchase.
Returns without proof of purchase will not be entertained.
17 Jalan Sin Chew Off Jalan Galloway
50150 Kuala Lumpur
Upon returning your item to us, please email to firstname.lastname@example.org with the following information:-
1) Your Name ( As per invoice)
2) Invoice Number
3) Reason for exchange
The management of Jacque reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition. Refunds will be given once our customer service has inspected the item. Please provide your nominated bank account number and full name as per identity card to facilitate the refunds. Please allow between 5 - 15 working days for us to process your refund.